Privacy Policy

Etisalat Services Holding is concerned about the privacy of the customers and users Etisalat Services Holding Website. Etisalat Services Holding Website Privacy Policy, which forms part of these Terms and Conditions, is available at this website. Etisalat Services Holding may change its privacy policy from time to time which changes will be effective from the date they are posted on Etisalat Services Holding Website.

Data Collection & Protection Policy

The collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with Etisalat Services Holding's Website Data Collection & Protection Policy and the applicable laws in the United Arab Emirates. Etisalat Services holding's Website Data Collection & Protection Policy forms part of these Terms and Conditions. Etisalat Services Holding's Website policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the Etisalat Services Holding's Website Privacy Policy, Etisalat Services Holding's Website Terms & Conditions and applicable UAE law(s).

Collection of Personal Data:

It may be necessary for the Customer to provide Etisalat Services Holding's with her / his personal information ("Personal Data") when Customers apply to Etisalat Services Holding's Online Services and/or continue to subscribe with Etisalat Services' Holding's Online Services, a services and/or product. If Customer Personal Data is incomplete or incorrect, Etisalat Services Holding's may not be able to provide or continue to provide its Services to Customer. Customer agrees that her/his Personal Data provided to Etisalat Services Holding's may be used and retained by Etisalat Services Holding's and Etisalat Services Holding's may disclose and transfer (whether in UAE or abroad) to Etisalat Services Holding's agents, contractors, any telecommunications operators, any third party services providers, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, Etisalat Services Holding's professional advisers, any other persons under a duty of confidentiality to Etisalat Services Holding's and any of Etisalat Services Holding's actual or proposed assignees or transferees of Etisalat Services Holding's rights with respect to Etisalat Services Holding's to use, disclosure, holding, processing, retaining or transferring such Personal Data for the purposes mentioned above.

Information needed to execute the transactions you request When Etisalat Services Holding's does require information from Customer, Etisalat Services Holding's will request Customer to submit this to Etisalat Services Holding's voluntarily. This information will help Etisalat Services Holding's to get in touch with Customer and process her/his requests where applicable. The information can also be used for marketing or quality assurance purposes.

Intellectual Property, Copyrights, and Trademarks

• The content of Etisalat Services Holding's Website is protected by copyright, trademark and other intellectual property rights as applicable.
• Content (including, but not limited to, information, communications, software, images and sounds contained on or available through the Etisalat Services Holding's Website) is provided by Etisalat Services Holding's, its content providers and third parties. The intellectual property rights to or over the contents contained in Etisalat Services Holding's Website belong to Etisalat Services Holding's, its content providers and/or third parties. All rights are reserved. The contents of the Site cannot be copied, reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying, printing or recording without the prior written permission of Etisalat Services Holding's. Customer/User agrees the material and content referred to above is for own personal use only and may not be used for commercial purposes.
• Customer, by submitting any materials to Etisalat Services Holding's via the Etisalat Services Holding's Website, via email or otherwise, irrevocably authorise Etisalat Services Holding's to copy, modify, distribute or create a derivative work from that content in any form. Customer warrants that the materials are fit for publication and agrees to indemnify Etisalat Services Holding's Website and Etisalat Services Holding's for any claim or demand, suit or other action brought by any third party against Etisalat Services Holding's in relation to such materials.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising in connection with Etisalat Services Holding services or platform shall be subject to the exclusive jurisdiction of the UAE courts.

About this Privacy Notice

At Etisalat Services Holding, we are committed to protecting and respecting your privacy. We recognise and value the trust that you place in us when you provide us with your personal data.

This website privacy notice explains how we use the personal data that we may collect from individuals who visit our website. We have other notices which may apply to you too. These other notices may depend on the region you are in or the product you are using.

In this notice, "ESH", "we", "us" and "our" refers to Etisalat Services Holding.

We encourage you to read and understand this website privacy notice. It will help you understand:

• the personal data that we may collect about you;
• how that personal data may be used;
• when we may share or disclose your personal data with third parties;
• when we may share your personal data outside of the region where it was collected;
• how long we will retain your personal data;
• your rights concerning your personal data;
• what to do if you have a complaint relating to your personal data; and
• how to contact us.

As a data controller, we are responsible for ensuring that we use your personal data in compliance with the data protection law. The data controller for this website is Etisalat Services Holding. Therefore, we will follow the applicable data protection laws.

This website privacy notice is for individuals whose personal data we collect and process through our websites. We collect this data when individuals:

• contact us through our websites;
• register with us on our websites; and
• purchase products or services on our websites.

Collection of Personally Identifiable Information

The personal data that we collect and process about you depends on the activity that you are carrying out. The personal data includes:

Information that you give us: This includes information that you provide to us by communicating with us. For example, information you share when you fill in any form on our website, which may include your full name, date of birth, nationality, address, and contact details.

Information that we collect or generate about you: This may include information about:

• what you click on;
• what you look at;
• how long you are browsing our website;
• where you are located (only specifically where we have asked for permission); and
• details about your device and internet connection, including your IP address and the web browser you are using.

If you reached our website using a link we shared with you, we may be able to tell when you clicked on that link.

Information we obtain from other sources:

This may include information from our partners, such as social media sites or website hosts. This may also include information collected when we use cyber security technology.

Cookies

We may (or may ask our partners to) set cookies on the device that you use to access our website. Most of the time we do not know who you are from this information, but we may be able to identify you from some of the data collected using these cookies. For example, we may be able to link the information that we collect about you with information provided to us by third parties. We will always use this information in accordance with this notice.

Types of Personally Identifiable Information Collected:

From time to time, you may be asked to provide personally identifiable information, such as:

• Name
• Gender
• Age
• Address
• Email address
• Telephone number
• Payment information (credit card, bank details)
• Account preferences and transaction history

Providing this information is necessary to ensure that we can offer you the services you request. If you choose not to provide certain details, you may be restricted from accessing specific features or services.

If you are under 21, consent from a parent or guardian may be required before providing personal information.

How We Use Your Personal Data

The information we collect may be used for the following purposes:

• To perform our obligations under contracts that we enter into with you, or contracts that are for your benefit.
• To allow you to use and access our products, services and websites.
• For the management, development and administration of our business, including maintaining our relationships with third party suppliers.
• To communicate with you about changes to our products, services and website, and to communicate any new products and services we offer.
• For the ongoing review and improvement of our services, websites and systems.
• To respond to requests for information that you submit, or to respond to requests for information that are submitted on your behalf.
• To verify your identity.
• To monitor and protect our systems, websites and premises from unauthorised access and use, and to maintain our systems and websites.
• To comply with and assess our compliance with our internal policies and procedures; and
• any legal and regulatory obligations.
• our internal policies and procedures; and
• To exercise or defend our legal rights
• For marketing purposes, subject to your consent

Grounds for Processing Personal Data

Depending on where your personal data is located, we may be entitled to use your personal data in the ways listed above because:

• we have obtained your consent;
• it is necessary for the purposes of a contract that we have with you, or because you have asked us to take specific steps for entering into, amending or terminating a contract;
• we have legal and regulatory obligations;
• we may need to establish, exercise or defend our legal rights, or we may need to use the data for legal proceedings;
• you have made the personal data public; and/or
• the use of your personal data as described is necessary for our legitimate business interests (or the legitimate business interests of any of our group companies).

Direct Marketing and Market Research

If you have provided your information to Etisalat Services Holding we may contact you with promotional materials or market research surveys through email, SMS, or direct mail. If you prefer not to receive such communications, please notify us by sending an email to:

Etisalat Services Holding
P.O.Box 99100
info@esh.ae

Links to Other Websites

Etisalat is not responsible for any linked sites posted in Etisalat Website. The linked sites are for Customer convenience only. Customer/User understands and acknowledges that any access to such sites is at Customers/Users own risk. Etisalat does not control such sites, or the information contained therein. Etisalat is not liable for any loss or damage that the Customer may sustain as a result of any reliance or use of such sites or the information therein.

Retention of Information

The period of time that we hold your personal data (the "Retention Period") may change. The Retention Period will be determined by different factors, including:

• The purpose for which we are using it: We will need to keep the data for as long as is necessary for the purpose that it is being used; and
• Legal obligations: Laws or regulations may set a minimum period that we have to keep your personal data.

Sharing or Disclosing Your Personal Data

Within Our Group of Companies

We may share your personal data to other members of our group for the purposes described above. We will take steps to ensure that the personal data is accessed only by group employees that have a need to access the data for the purposes described in this notice.

With Third Parties Outside Our Group of Companies

We may also share your personal data with the following categories of third parties outside of our group:

• Third party agents and contractors: We may share your personal data with agents or contractors so that they can provide services to us (for example, the providers of cloud services and IT and communications services providers). This includes professional advisors such as law firms, accountants and auditors.
• Due diligence: If we sell any of our business or assets or we are acquired by a third party, we may disclose your personal data to the prospective buyer for due diligence purposes.
• Legal obligations: We may disclose your personal data to the extent required by law, regulation or any court order (for example, if we are under a duty to disclose your personal data in order to comply with any legal obligation or request from a regulatory authority), and to establish, exercise or defend our legal and contractual rights.

Cross-Border Transfers

To the extent permitted by applicable data protection law, the personal data that we collect from you may be transferred to, and stored at, a destination outside of the jurisdiction in which it was originally collected ("Relevant Location"). It may also be stored and processed by other companies and/or third parties in other countries.

Where your personal data is transferred outside of the Relevant Location, we aim to ensure that it is protected in a manner that is consistent with how your personal data will be protected by us in the Relevant Location. In all cases, we will ensure that any transfer of your personal data is compliant with data protection law.

You can get more details about the protection given to your personal data when it is transferred outside the Relevant Location by contacting us (see 'How to contact us').

Your Rights Concerning Your Personal Data

You have a number of legal rights in relation to your personal data. These rights may (depending on where your personal data is located) include the following:

• Right to be informed: Regarding the processing of your personal data and access to the personal data which we hold about you (or which is held by others on our behalf).
• Right to a copy of data: You can access or receive a copy of any personal data which we hold about you.
• Right to rectification: You can request that we correct your personal data if it is inaccurate or incomplete.
• Right to erasure: You can request that we erase your personal data in certain circumstances. This may include circumstances in which:
  • we do not need to retain your personal data for the purposes for which we collected it; or
  • we are only entitled to process your personal data with your consent (i.e. because no other lawful ground for processing the personal data applies) and you withdraw your consent.
• Right to restrict: You can request that we restrict the means or manner in which we are processing your personal data, even though we may store it.
• Right to transfer data: You can request that we move, copy or transfer your personal data back to you (or to another controller) to reuse it;
• Right against discrimination: You have the right to not be discriminated against by us when exercising your rights;
• Right to object: You can object to the processing of your personal data by us;
• Right to withdraw consent: You are entitled to withdraw your consent to personal data processing at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason for doing so (for example, we may need to retain personal data to comply with a legal obligation).
• Right to raise a complaint: You can complain to the local data protection regulator if you think that we have infringed any of your rights.

You can exercise your rights in line with applicable law in the relevant location by contacting us (see 'How to contact us').

What to Do If You Have a Complaint Relating to Your Personal Data

If you have any concerns about how we have handled your personal data, you can contact us (see 'How to contact us'). If you are not satisfied with how we have dealt with your complaint, you may contact the relevant data protection authority in your jurisdiction.

How to Contact Us

If you would like further information on the collection, use, disclosure, transfer or processing of your personal data or the exercise of any of the rights listed above, please contact us by email at info@esh.ae with the subject 'Complaint'.

Security

We use industry-standard security measures to protect information on our platform. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.